Policies


TREE NUTS & PEANUTS

Well, as you know there are those who are highly allergic (and those sensitive to the needs of those who are) to peanuts and various tree nuts such as almonds, walnuts, macadamias, pecans and more. All of our cookies and baked goods are in fact nut-free unless specified in our product description. Now, within our kitchen, we do have those various nuts (along with some nutty people too) so please be advised that if you are one of those who isn’t able to eat these products, please just don’t consume them for your own benefit. Although only a few of our recipes have nuts within them and the majority of our items at the Cowgirl Cookie Co. do not, there’s always the possibility that trace amounts of oils, nut dust, or bits could be in around the production materials or ingredients we use to prepare our recipes. We are most careful to keep each recipe as pure as possible, so having said that, if you can eat our cookies, then please do. If you feel you are better off not, then don’t. We’d rather you stay as healthy and feeling good as possible.

OTHER FOOD ALLERGIES

In addition to our nut policy above, we understand there are people who have other very specific food allergies. These include allergies to wheat, dairy, egg products and more. We regret this fact and if you’re allergic to any of these ingredients listed below, we ask that you completely refrain from consuming any of our products. Our goodies may contain any and or all of these in any combination large or small, or come into contact with them during the production process. We go to extreme lengths to ensure the safe and quality production of our products including their unique preparation in an environment which is sanitary and clean to ensure the complete wholesomeness. Where we go to great lengths to uphold these best practices, we can not guarantee an allergen-free environment due to the use of these ingredients in our products as a whole.

These include the following:
  • Leavening agents (baking powder, baking soda)
  • Dairy (milk, cream, eggs, butter)
  • Sugars (granulated, powdered, brown, molasses, honey)
  • Grains (wheat (enriched flour), corn, oats, wheat germ)
  • Seeds (sesame, poppy, sunflower)
  • Tropical (coconut)
  • Fat (vegetable oils, butter, peanut butters)
  • Extracts containing alcohol
  • Chocolate (dark, semi-sweet, cocoa)
  • Salts (sodium chloride, sea salt)
  • Spices (cinnamon, ginger, cloves, chili powder)
  • Herbs (rosemary)

    We use these and other specialty ingredients. We can’t give away all our secrets but those are the ones we needed to tell you about.

    CALORIE CONSUMPTION

    For those keen on knowing the calorie content of our treats, well, we just don’t count them at the Cowgirl Cookie Co. We believe in counting other things like our blessings so as with everything else in life, moderation is the key. We encourage you to indulge in our goodies from time to time but just not to eat them all at once!  We’re firm believers in enjoying the good stuff as much as possible and our treats are hard to resist… So take the time to make them last! (ok, if you must know, click the "NUTRITIONALS" link at the bottom of this page for specific information on all our products).

    PRIVACY

    At the Cowgirl Cookie Co., you can be assured your private information will be and remain just that – private.  And that’s how it should be, period.  You’ve expressed confidence in our ability to serve you delicious goodies and we take this seriously and most carefully safeguard your personal information. 

    We won’t sell, give away, or authorize anyone to share your name, information, nothing. It’s just something that goes against our M.O. and we wish most companies were of this same belief.  It’s honestly a huge value for us and you have our word.  We promise.  Back in the days of the old Wild West, a man’s word was as good as gold.  Well at the Cowgirl Cookie Co., a woman’s word is just as honorable.  It’s good as gold, so believe it, because it’s how we do it.  Your information is confidential and held in strict confidence with strong security protection.  Information is password protected and access to this information is limited to those here at the Cowgirl Cookie Co. who need it to serve you, and serve you alone.

    And, regarding sending you periodic bits of goodness from the Cowgirls, that’s something you can choose to receive or not.  We’re hoping you do because we think it’s all pretty cool but that again is something we value – if you don’t want it, we won’t send it.  Just simply choose the opt-out option we provide on our ordering page, as we want you to be happy and to have your email in-box happy too.

    THE FINE PRINT

    If you are having a problem using or navigating our website, we kindly ask you to message us using the "Contact Us" link below and we'll diagnose the problem.

    Now, we just want to make ourselves really clear here… If you don’t want to receive any communications from us after you’ve placed your order, other than tracking/shipping information and detail, then sure, we certainly oblige.  Should you receive something unwanted, just reply with “REMOVE” in the title of, or in your message and it will be taken care of.

    And that’s how it works, what you can expect and enough of the boring stuff – let’s get back to talking cookies.